deco - Legacy ProductSearch don't return the number of records (items) – Incident details

Third Party: Supabase → Storage experiencing partial outage

Legacy ProductSearch don't return the number of records (items)

Resolved
Degraded performance
Started about 3 years agoLasted 1 day

Affected

hosting-kubernetes

Degraded performance from 12:30 PM to 12:30 AM

Updates
  • Resolved
    UTC
    Resolved

    Resolved: Issue was fixed after proxy deployment.

    Our new proxy strategy removed headers from VTEX.

  • Investigating
    UTC
    Investigating

    Identified: ProductSearch legacy (portal) component don't return the number of searched items/results (2023-07-13 01:19:00UTC)

    Investigating: Calls to VTEX API going through our proxy were not returning record headers (2023-07-13 12:02:00UTC)

    We deployed our fallback proxy at 12:05:00UTC.