Sites returning 404 not found - Incident details - deco - Status

Sites returning 404 not found

Resolved

Partial outage 80 %

Started 9 months agoOctober 21, 2025Lasted about 3 hoursOctober 21, 202511:17 AM1:54 PMUTC

Affected

hosting-kubernetes

Updates

Resolved
October 21, 2025 at 1:54 PMUTC
Resolved
October 21, 2025 at 1:54 PMUTC
This incident has been resolved. The root cause was a misconfiguration performed by one of our infrastructure providers at 8:08 GMT-3. At 8:35 GMT-3 we had already migrated away 80% of the traffic, and then worked to reestablish service for the remaining 20%, which concluded at 10:38 GMT-3.
Update
October 21, 2025 at 1:32 PMUTC
Update
October 21, 2025 at 1:32 PMUTC
We implemented a fix and are currently monitoring the result.
Monitoring
October 21, 2025 at 12:08 PMUTC
Monitoring
October 21, 2025 at 12:08 PMUTC
We are in contact with our CDN provider and expect a full resolution soon

While that, the migration to our CDN backup is in progress and working
Identified
October 21, 2025 at 11:43 AMUTC
Identified
October 21, 2025 at 11:43 AMUTC
One of our major CDN provider is experiencing issues

We're working on migrating the sites to a backup CDN
Investigating
October 21, 2025 at 11:17 AMUTC
Investigating
October 21, 2025 at 11:17 AMUTC
We are currently investigating this incident.