deco - Notice history

All systems operational

hosting-kubernets - Operational

100% - uptime
May 2023 · 99.96%Jun · 99.96%Jul · 99.85%

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May 2023
Jun 2023
Jul 2023

hosting-denodeploy - Operational

admin - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

VTEX - Operational

Third Party: Amazon Web Services (AWS) → AWS ec2-sa-east-1 - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → API - Degraded performance

Third Party: Cloudflare → Cloudflare Sites and Services → CDN/Cache - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → DNS Root Servers - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → SSL Certificate Provisioning - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → Workers - Operational

Third Party: Fly.io → AWS s3-sa-east-1 - Operational

Third Party: Fly.io → Application Hosting → GRU - São Paulo, Brazil - Operational

Third Party: Github → Actions - Operational

Third Party: Github → API Requests - Operational

Third Party: Github → Git Operations - Operational

Third Party: Github → Pull Requests - Operational

Third Party: Github → Webhooks - Operational

Third Party: Shopify → Shopify API & Mobile - Operational

Third Party: Shopify → Shopify Checkout - Operational

Third Party: Shopify → Shopify Point of Sale - Operational

Third Party: Supabase → Supabase Cloud → AWS ec2-sa-east-1 - Operational

Third Party: Discord → Voice → Brazil - Operational

Third Party: Supabase → Auth - Operational

Third Party: Supabase → Storage - Operational

Notice history

Jul 2023

Checkout failing for some users
  • Resolved
    Resolved

    Resolved We removed extra cloudflare headers to any VTEX API call (2023-07-14 20:44:00UTC).

  • Investigating
    Investigating

    Investigating Some users reported issues when accessing store checkout. (2023-07-14 20:30:00UTC)

    Identified Added cloudflare Headers crashed VTEX API for checkout due to non-conforming encoding for VTEX. This was happening to some users in cities that had accents (2023-07-14 20:41:00UTC)

Legacy ProductSearch don't return the number of records (items)
  • Resolved
    Resolved

    Resolved: Issue was fixed after proxy deployment.

    Our new proxy strategy removed headers from VTEX.

  • Investigating
    Investigating

    Identified: ProductSearch legacy (portal) component don't return the number of searched items/results (2023-07-13 01:19:00UTC)

    Investigating: Calls to VTEX API going through our proxy were not returning record headers (2023-07-13 12:02:00UTC)

    We deployed our fallback proxy at 12:05:00UTC.

Jun 2023

Deno Deploy global outage
  • Resolved
    Resolved

    At 7:18 shopping resumed on all deco.cx stores.

  • Investigating
    Investigating

    At 6:42 GMT-3, deno deploy had a major outage. Our engineering team has enabled the fallback infrastructure.

May 2023

Deno deploy infrastructure outage
  • Resolved
    Resolved

    Deno deploy is back up. This incident has been resolved.

  • Identified
    Identified

    Our CDN provider is having issues. We are migrating to our fallback CDN provider

May 2023 to Jul 2023

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