deco Status - Incident history https://status.deco.cx deco Fri, 24 Jul 2026 10:55:00 +0000 Intermittent slowness and failures loading sites Type: Incident Duration: 3 hours and 15 minutes Affected Components: hosting-kubernetes Jul 24, 10:55:00 GMT+0 - Investigating - We are investigating reports of intermittent slowness and failures loading sites hosted on the platform, beginning around 10:55 UTC Our team is actively working to identify the source and restore normal operation. We will post further updates as we make progress. Jul 24, 11:10:00 GMT+0 - Resolved - Between approximately 10:55 and 11:10 UTC — about 15 minutes — a DNS resolution issue at our cloud infrastructure provider temporarily affected the loading of most sites. A portion of requests experienced slowness or failed to load during this window. Service recovered around 11:10 UTC and all sites are operating normally. The cause was external and limited in duration, and no action is required from customers. We continue to monitor with the provider to ensure stability and mitigate any recurrence. Jul 24, 11:00:00 GMT+0 - Identified - We have identified that the disruption was caused by a brief DNS resolution issue at our cloud infrastructure provider, which temporarily affected the loading of most hosted sites. The cause is external to the deco infrastructure. We are already seeing signs of recovery and the service is returning to normal. We continue to monitor closely until full confirmation. Type: Incident

Duration: 3 hours and 15 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>10:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of intermittent slowness and failures loading sites hosted on the platform, beginning around 10:55 UTC Our team is actively working to identify the source and restore normal operation. We will post further updates as we make progress..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Resolved</strong> - Between approximately 10:55 and 11:10 UTC — about 15 minutes — a DNS resolution issue at our cloud infrastructure provider temporarily affected the loading of most sites. A portion of requests experienced slowness or failed to load during this window. Service recovered around 11:10 UTC and all sites are operating normally. The cause was external and limited in duration, and no action is required from customers. We continue to monitor with the provider to ensure stability and mitigate any recurrence..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified that the disruption was caused by a brief DNS resolution issue at our cloud infrastructure provider, which temporarily affected the loading of most hosted sites. The cause is external to the deco infrastructure. We are already seeing signs of recovery and the service is returning to normal. We continue to monitor closely until full confirmation..</p> ]]> Fri, 24 Jul 2026 10:55:00 +0000 https://status.deco.cx/incident/cmryxsmfo08sf0rrudekz84yb https://status.deco.cx/incident/cmryxsmfo08sf0rrudekz84yb All environments unavailable Type: Incident Duration: 36 minutes Affected Components: admin Jul 1, 13:24:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 1, 13:40:00 GMT+0 - Identified - A platform rollout change an internal dns and turn environments unavailable, rollback is in progress Jul 1, 14:00:00 GMT+0 - Resolved - This incident has been resolved. Jul 1, 13:57:00 GMT+0 - Monitoring - All environments are back and fully operational Type: Incident

Duration: 36 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>13:24:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>13:40:00</var> GMT+0</small><br><strong>Identified</strong> - A platform rollout change an internal dns and turn environments unavailable, rollback is in progress.</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>13:57:00</var> GMT+0</small><br><strong>Monitoring</strong> - All environments are back and fully operational.</p> ]]> Wed, 1 Jul 2026 13:24:00 +0000 https://status.deco.cx/incident/cmr25n0vr00x90rni6y623k59 https://status.deco.cx/incident/cmr25n0vr00x90rni6y623k59 Environments are unstable Type: Incident Duration: 40 minutes Affected Components: admin Jun 16, 13:35:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 16, 14:15:01 GMT+0 - Identified - We found a problematic load balancer that were holding traffic behind it Jun 16, 14:15:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 40 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>13:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>14:15:01</var> GMT+0</small><br><strong>Identified</strong> - We found a problematic load balancer that were holding traffic behind it.</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>14:15:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 16 Jun 2026 13:35:00 +0000 https://status.deco.cx/incident/cmqgpuw5h00l52oqxhjgrjlrj https://status.deco.cx/incident/cmqgpuw5h00l52oqxhjgrjlrj Degraded performance at logs system Type: Incident Duration: 2 hours and 25 minutes Affected Components: admin May 19, 11:00:00 GMT+0 - Identified - Our log's provider partner has degraded performance issues May 19, 13:25:16 GMT+0 - Resolved - This incident has been resolved. Our log's provider is fully operational Type: Incident

Duration: 2 hours and 25 minutes

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our log's provider partner has degraded performance issues.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>13:25:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Our log's provider is fully operational .</p> ]]> Tue, 19 May 2026 11:00:00 +0000 https://status.deco.cx/incident/cmpcnx9js00d9qkivjwt942r2 https://status.deco.cx/incident/cmpcnx9js00d9qkivjwt942r2 New environments base in production instead of local changes Type: Incident Duration: 13 hours and 28 minutes Affected Components: admin May 6, 04:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 6, 17:28:08 GMT+0 - Resolved - This incident has been resolved. New environment checkout the correct options but the ones created during the incident need rebase to apply the fix Type: Incident

Duration: 13 hours and 28 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>17:28:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. New environment checkout the correct options but the ones created during the incident need rebase to apply the fix.</p> ]]> Wed, 6 May 2026 04:00:00 +0000 https://status.deco.cx/incident/cmoubhysi004fsingrq7065ej https://status.deco.cx/incident/cmoubhysi004fsingrq7065ej Infrastructure maintenance Type: Maintenance Duration: 3 hours and 9 minutes Affected Components: admin May 6, 01:00:00 GMT+0 - Identified - Admin operations may be degraded during maintenance window. May 6, 03:02:01 GMT+0 - Identified - Partial maintenance window done. We are working on the configuration of environments now. May 6, 03:37:57 GMT+0 - Identified - Environments configuration in progress. May 6, 04:04:00 GMT+0 - Identified - The environments are already configured, but are experiencing some instability. This will be resolved in a few minutes. May 6, 04:08:46 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 9 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Admin operations may be degraded during maintenance window..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>03:02:01</var> GMT+0</small><br><strong>Identified</strong> - Partial maintenance window done. We are working on the configuration of environments now..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>03:37:57</var> GMT+0</small><br><strong>Identified</strong> - Environments configuration in progress..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>04:04:00</var> GMT+0</small><br><strong>Identified</strong> - The environments are already configured, but are experiencing some instability. This will be resolved in a few minutes..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>04:08:46</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 6 May 2026 01:00:00 +0000 https://status.deco.cx/maintenance/cmotb71fd02ahshdre69jili0 https://status.deco.cx/maintenance/cmotb71fd02ahshdre69jili0 Infrastructure maintenance Type: Maintenance Affected Components: admin May 4, 14:00:00 GMT+0 - Completed - We are planning for a scheduled maintenance during that time and the deploys will be paused Type: Maintenance

Affected Components:

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - We are planning for a scheduled maintenance during that time and the deploys will be paused.</p> ]]> Mon, 4 May 2026 14:00:00 +0000 https://status.deco.cx/maintenance/cmos028sv0093n6q16c8ar99w https://status.deco.cx/maintenance/cmos028sv0093n6q16c8ar99w Major outage Type: Incident Duration: 2 hours and 18 minutes Affected Components: hosting-kubernetes Apr 14, 08:15:13 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 14, 08:36:34 GMT+0 - Identified - Some website are back to normal and we are fixing the rest now Apr 14, 08:58:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. Most of the sites are back to normal operations Apr 14, 10:33:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 18 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>08:15:13</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>08:36:34</var> GMT+0</small><br><strong>Identified</strong> - Some website are back to normal and we are fixing the rest now.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>08:58:05</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Most of the sites are back to normal operations.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>10:33:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Apr 2026 08:15:13 +0000 https://status.deco.cx/incident/cmnycjci0002gc1oveuaycxrl https://status.deco.cx/incident/cmnycjci0002gc1oveuaycxrl 403 error on Add To Cart in VTEX Type: Incident Duration: 15 minutes Affected Components: VTEX Mar 10, 12:37:10 GMT+0 - Investigating - We are currently investigating this incident. Mar 10, 12:51:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>12:37:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>12:51:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Mar 2026 12:37:10 +0000 https://status.deco.cx/incident/cmmklhfv702grmg9on5h6s49k https://status.deco.cx/incident/cmmklhfv702grmg9on5h6s49k Database maintenance Type: Maintenance Duration: 15 minutes Affected Components: admin Mar 6, 12:10:00 GMT+0 - Identified - We are planning for a scheduled maintenance on studio admin during that time. Mar 6, 12:10:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 12:25:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on studio admin during that time..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:25:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 6 Mar 2026 12:10:00 +0000 https://status.deco.cx/maintenance/cmmeune1i067it29rhbw68e4p https://status.deco.cx/maintenance/cmmeune1i067it29rhbw68e4p VTEX Search API has elevated error rate Type: Incident Duration: 57 minutes Affected Components: VTEX Feb 20, 18:35:00 GMT+0 - Investigating - We have immediately alerted the VTEX team. Feb 20, 19:31:33 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>18:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We have immediately alerted the VTEX team..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:31:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 20 Feb 2026 18:35:00 +0000 https://status.deco.cx/incident/cmlv8xtl30ueuqmpzemu87179 https://status.deco.cx/incident/cmlv8xtl30ueuqmpzemu87179 VTEX platform instability Type: Incident Duration: 34 minutes Affected Components: VTEX Feb 11, 14:35:49 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 11, 15:09:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>14:35:49</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>15:09:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 11 Feb 2026 14:35:49 +0000 https://status.deco.cx/incident/cmli4u0su01amhh847lsyxu66 https://status.deco.cx/incident/cmli4u0su01amhh847lsyxu66 We are upscaling our database - downtime of 5-10 minutes expected. Type: Incident Duration: 5 minutes Affected Components: admin Feb 10, 14:43:16 GMT+0 - Monitoring - Feb 10, 14:47:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>14:43:16</var> GMT+0</small><br><strong>Monitoring</strong> - .</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>14:47:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Feb 2026 14:43:16 +0000 https://status.deco.cx/incident/cmlgpnrk208gm132rz57zibkj https://status.deco.cx/incident/cmlgpnrk208gm132rz57zibkj Login is not working in admin.deco.cx Type: Incident Duration: 42 minutes Affected Components: Third Party: Supabase → Storage, Third Party: Supabase → Auth, admin Feb 10, 11:30:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 10, 12:00:57 GMT+0 - Identified - We have discovered the root cause in our downstream database provider. We are working to solve the issue. Feb 10, 12:11:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>12:00:57</var> GMT+0</small><br><strong>Identified</strong> - We have discovered the root cause in our downstream database provider. We are working to solve the issue. .</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>12:11:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Feb 2026 11:30:00 +0000 https://status.deco.cx/incident/cmlgjjxa81483voi5tglgr8ut https://status.deco.cx/incident/cmlgjjxa81483voi5tglgr8ut Admin interface is not working Type: Incident Duration: 1 hour and 2 minutes Affected Components: admin Feb 3, 20:40:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 3, 21:15:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Environment reset and creation is currently not working. We are working to reestablish full service as soon as possible. Feb 3, 21:42:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>20:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>21:15:50</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Environment reset and creation is currently not working. We are working to reestablish full service as soon as possible..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>21:42:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Feb 2026 20:40:00 +0000 https://status.deco.cx/incident/cml72n25x03jbzdgryd9bbhvn https://status.deco.cx/incident/cml72n25x03jbzdgryd9bbhvn We are investigating reports of issues with our Auth System Type: Incident Affected Components: admin Nov 24, 09:51:17 GMT+0 - Investigating - We are currently investigating this incident. Nov 24, 09:55:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>09:51:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>09:55:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Nov 2025 09:51:17 +0000 https://status.deco.cx/incident/cmicyvtu300c6rvq1gc7nl9uq https://status.deco.cx/incident/cmicyvtu300c6rvq1gc7nl9uq Admin access impacted Type: Incident Duration: 23 minutes Affected Components: admin Nov 11, 15:48:55 GMT+0 - Identified - The use of the admin interface may be affected in some environments. Nov 11, 16:11:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:48:55</var> GMT+0</small><br><strong>Identified</strong> - The use of the admin interface may be affected in some environments..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>16:11:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 11 Nov 2025 15:48:55 +0000 https://status.deco.cx/incident/cmhuqxo4p0169pvvoijwl4wsf https://status.deco.cx/incident/cmhuqxo4p0169pvvoijwl4wsf Internal network errors in our hosting platform is causing increased 503 error rates Type: Incident Duration: 4 hours and 59 minutes Affected Components: hosting-kubernetes Nov 7, 22:00:00 GMT+0 - Resolved - This incident has been resolved. We continue our 24/7 monitoring for any instabilities. Nov 7, 17:00:49 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 4 hours and 59 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We continue our 24/7 monitoring for any instabilities. .</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>17:00:49</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Fri, 7 Nov 2025 17:00:49 +0000 https://status.deco.cx/incident/cmhp6kjr600agir6sed3k79xp https://status.deco.cx/incident/cmhp6kjr600agir6sed3k79xp Site deploys are not successful Type: Incident Duration: 1 hour and 3 minutes Affected Components: admin Nov 6, 15:32:00 GMT+0 - Investigating - Our deploy sub-system responsible for sites is facing an internal GCP Error. We are currently investigating this incident. Nov 6, 16:34:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 3 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:32:00</var> GMT+0</small><br><strong>Investigating</strong> - Our deploy sub-system responsible for sites is facing an internal GCP Error. We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>16:34:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 6 Nov 2025 15:32:00 +0000 https://status.deco.cx/incident/cmhnmticx00geejeg4shricew https://status.deco.cx/incident/cmhnmticx00geejeg4shricew Sites returning 404 not found Type: Incident Duration: 2 hours and 38 minutes Affected Components: hosting-kubernetes Oct 21, 11:17:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 21, 11:43:31 GMT+0 - Identified - One of our major CDN provider is experiencing issues We're working on migrating the sites to a backup CDN Oct 21, 12:08:56 GMT+0 - Monitoring - We are in contact with our CDN provider and expect a full resolution soon While that, the migration to our CDN backup is in progress and working Oct 21, 13:32:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 21, 13:54:40 GMT+0 - Resolved - This incident has been resolved. The root cause was a misconfiguration performed by one of our infrastructure providers at 8:08 GMT-3\. At 8:35 GMT-3 we had already migrated away 80% of the traffic, and then worked to reestablish service for the remaining 20%, which concluded at 10:38 GMT-3\. Type: Incident

Duration: 2 hours and 38 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>11:17:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>11:43:31</var> GMT+0</small><br><strong>Identified</strong> - One of our major CDN provider is experiencing issues We're working on migrating the sites to a backup CDN.</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>12:08:56</var> GMT+0</small><br><strong>Monitoring</strong> - We are in contact with our CDN provider and expect a full resolution soon While that, the migration to our CDN backup is in progress and working .</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>13:32:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>13:54:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The root cause was a misconfiguration performed by one of our infrastructure providers at 8:08 GMT-3\. At 8:35 GMT-3 we had already migrated away 80% of the traffic, and then worked to reestablish service for the remaining 20%, which concluded at 10:38 GMT-3\. .</p> ]]> Tue, 21 Oct 2025 11:17:00 +0000 https://status.deco.cx/incident/cmh0hmev3001nq788qwpz5fua https://status.deco.cx/incident/cmh0hmev3001nq788qwpz5fua Some sites on k8s infrastructure are currently down Type: Incident Duration: 28 minutes Affected Components: hosting-kubernetes Oct 20, 08:02:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 08:17:00 GMT+0 - Identified - We detect that a package we rely on is down: <https://registry.npmjs.org/@aws-crypto/crc32c> Oct 20, 08:25:00 GMT+0 - Monitoring - The package is back to normal, and we already can see site back to normal as well Oct 20, 08:30:00 GMT+0 - Resolved - This incident has been resolved. No more site is down and the package is ok Type: Incident

Duration: 28 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:02:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:17:00</var> GMT+0</small><br><strong>Identified</strong> - We detect that a package we rely on is down: <https://registry.npmjs.org/@aws-crypto/crc32c>.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:25:00</var> GMT+0</small><br><strong>Monitoring</strong> - The package is back to normal, and we already can see site back to normal as well.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. No more site is down and the package is ok.</p> ]]> Mon, 20 Oct 2025 08:02:00 +0000 https://status.deco.cx/incident/cmgyvwugw00r21wzrg8zwbxy6 https://status.deco.cx/incident/cmgyvwugw00r21wzrg8zwbxy6 Deployment issue Type: Incident Duration: 1 hour and 24 minutes Sep 8, 13:15:00 GMT+0 - Investigating - We are currently investigating an incident that blocks new deployments Sep 8, 14:38:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 24 minutes

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident that blocks new deployments.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>14:38:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 8 Sep 2025 13:15:00 +0000 https://status.deco.cx/incident/cmfb6dwhm007mu91x1blykf0u https://status.deco.cx/incident/cmfb6dwhm007mu91x1blykf0u Database Type: Maintenance Duration: 45 minutes Affected Components: admin Sep 2, 01:59:56 GMT+0 - Completed - Maintenance has completed successfully. Sep 2, 01:15:00 GMT+0 - Identified - We are planning for a database scheduled maintenance during that time. Sep 2, 01:15:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 45 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>01:59:56</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>01:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a database scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>01:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 2 Sep 2025 01:15:00 +0000 https://status.deco.cx/maintenance/cmf1uvje4006cy8l96jm8wqq0 https://status.deco.cx/maintenance/cmf1uvje4006cy8l96jm8wqq0 3rd party dependency service with limited capabilities Type: Incident Duration: 1 hour and 27 minutes Affected Components: admin Jul 3, 18:31:00 GMT+0 - Identified - [esm.sh](http://esm.sh) is a code dependency service (similar to NPM) that multiple deco sites use to fetch dependencies. It's experiencing a partial downtime, limiting the capacity for new deploys. We are continuing to work on a bypass solution for this incident. This doesn't affect current running sites. Jul 3, 19:57:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 3, 19:57:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 27 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>18:31:00</var> GMT+0</small><br><strong>Identified</strong> - [esm.sh](http://esm.sh) is a code dependency service (similar to NPM) that multiple deco sites use to fetch dependencies. It's experiencing a partial downtime, limiting the capacity for new deploys. We are continuing to work on a bypass solution for this incident. This doesn't affect current running sites..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>19:57:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>19:57:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 3 Jul 2025 18:31:00 +0000 https://status.deco.cx/incident/cmcnrnb4c000314m25lqn1sex https://status.deco.cx/incident/cmcnrnb4c000314m25lqn1sex Admin maintenance Type: Maintenance Duration: 34 minutes Affected Components: admin Jun 21, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 21, 04:34:19 GMT+0 - Completed - Maintenance has completed successfully. Jun 21, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. The admin of all sites may be suspended for some time. Type: Maintenance

Duration: 34 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>04:34:19</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. The admin of all sites may be suspended for some time..</p> ]]> Sat, 21 Jun 2025 04:00:00 +0000 https://status.deco.cx/maintenance/cmc3ccoor0005dppvp2ieqysf https://status.deco.cx/maintenance/cmc3ccoor0005dppvp2ieqysf Elevated errors on sites Type: Incident Duration: 2 hours and 50 minutes Affected Components: hosting-denodeploy, hosting-kubernetes Jun 12, 21:30:00 GMT+0 - Resolved - This incident has been resolved. Jun 12, 20:08:00 GMT+0 - Monitoring - Registries and services are up on our cloud partners. We are monitoring the issue. Jun 12, 18:40:00 GMT+0 - Identified - Current issues on our cloud partners and npm registry made pod automatic scale unavailable. We used registry mirrors to avoid complete disruptions for all sites. Type: Incident

Duration: 2 hours and 50 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:08:00</var> GMT+0</small><br><strong>Monitoring</strong> - Registries and services are up on our cloud partners. We are monitoring the issue..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:40:00</var> GMT+0</small><br><strong>Identified</strong> - Current issues on our cloud partners and npm registry made pod automatic scale unavailable. We used registry mirrors to avoid complete disruptions for all sites..</p> ]]> Thu, 12 Jun 2025 18:40:00 +0000 https://status.deco.cx/incident/cmbttrivh004kqaob2zqa2fwl https://status.deco.cx/incident/cmbttrivh004kqaob2zqa2fwl Admin access impacted Type: Incident Duration: 3 hours and 12 minutes Affected Components: admin Jun 12, 20:13:58 GMT+0 - Monitoring - We are seeing improvement in error rates, but still monitoring current status. Jun 12, 18:16:04 GMT+0 - Investigating - We are currently investigating this incident. Jun 12, 18:18:08 GMT+0 - Identified - We've identified a downstream outage in one of our partner's cloud Jun 12, 21:28:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 12 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:13:58</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing improvement in error rates, but still monitoring current status..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:16:04</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:18:08</var> GMT+0</small><br><strong>Identified</strong> - We've identified a downstream outage in one of our partner's cloud.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>21:28:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:16:04 +0000 https://status.deco.cx/incident/cmbtp9gos000ny687yet3xdy0 https://status.deco.cx/incident/cmbtp9gos000ny687yet3xdy0 Admin is offline due to database issues Type: Incident Duration: 1 hour and 2 minutes Affected Components: admin May 21, 00:05:50 GMT+0 - Resolved - This incident has been resolved. May 20, 23:03:31 GMT+0 - Identified - **We are actively working on resolving this incident.** Please note that new deployments and access to the admin interface are currently affected. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>00:05:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>23:03:31</var> GMT+0</small><br><strong>Identified</strong> - **We are actively working on resolving this incident.** Please note that new deployments and access to the admin interface are currently affected..</p> ]]> Tue, 20 May 2025 23:03:31 +0000 https://status.deco.cx/incident/cmax4ehsl002gmqmp8ed0c9yv https://status.deco.cx/incident/cmax4ehsl002gmqmp8ed0c9yv Admin.cx fails to complete some tasks Type: Incident Duration: 4 hours and 7 minutes Affected Components: admin Apr 16, 19:48:49 GMT+0 - Identified - Our nginx that responds requests for environments is overloaded. We are escalating the service to improve our SLA. Due to this failure, operations related to admin operations on envs are failing. This doesn't impact production sites. Apr 16, 21:26:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Our nginx is still suffering due to excess of routes/endpoints. Apr 16, 22:20:24 GMT+0 - Resolved - This incident has been resolved. We apologize for the inconvenience and are working to prevent this type of problem in the future. Apr 16, 18:13:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 4 hours and 7 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>19:48:49</var> GMT+0</small><br><strong>Identified</strong> - Our nginx that responds requests for environments is overloaded. We are escalating the service to improve our SLA. Due to this failure, operations related to admin operations on envs are failing. This doesn't impact production sites..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>21:26:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Our nginx is still suffering due to excess of routes/endpoints..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>22:20:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for the inconvenience and are working to prevent this type of problem in the future. .</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>18:13:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 16 Apr 2025 18:13:00 +0000 https://status.deco.cx/incident/cm9kc9kh00083mguu6lrfo51g https://status.deco.cx/incident/cm9kc9kh00083mguu6lrfo51g Users Unable to Access deco.cx Admin Due to Permission Changes Type: Incident Duration: 19 minutes Affected Components: admin Mar 27, 12:12:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 27, 12:29:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 27, 12:31:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>12:12:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>12:29:08</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>12:31:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 27 Mar 2025 12:12:00 +0000 https://status.deco.cx/incident/cm8rbxwhy000e1267popwalsy https://status.deco.cx/incident/cm8rbxwhy000e1267popwalsy