deco - Checkout failing for some users – Incident details

Third Party: Cloudflare → Cloudflare Sites and Services → Workers experiencing degraded performance

Show current status

Checkout failing for some users

ResolvedPartial outage3 hours 44 minutes

Affected

hosting-kubernetes

Partial outage from 5:00 PM to 8:44 PM

  • ResolvedUTC

    Resolved We removed extra cloudflare headers to any VTEX API call (2023-07-14 20:44:00UTC).

  • InvestigatingUTC

    Investigating Some users reported issues when accessing store checkout. (2023-07-14 20:30:00UTC)

    Identified Added cloudflare Headers crashed VTEX API for checkout due to non-conforming encoding for VTEX. This was happening to some users in cities that had accents (2023-07-14 20:41:00UTC)