deco - Intermittent slowness and failures loading sites – Incident details

Between approximately 10:55 and 11:10 UTC — about 15 minutes — a DNS resolution issue at our cloud infrastructure provider temporarily affected the loading of most sites. A portion of requests experienced slowness or failed to load during this window.

Service recovered around 11:10 UTC and all sites are operating normally. The cause was external and limited in duration, and no action is required from customers.

We continue to monitor with the provider to ensure stability and mitigate any recurrence.

We have identified that the disruption was caused by a brief DNS resolution issue at our cloud infrastructure provider, which temporarily affected the loading of most hosted sites.

The cause is external to the deco infrastructure. We are already seeing signs of recovery and the service is returning to normal. We continue to monitor closely until full confirmation.