deco - Notice history

Third Party: Supabase → Storage experiencing partial outage

hosting-kubernetes - Operational

97% - uptime
Jun 2026 · 100.0%Jul · 90.29%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

hosting-denodeploy - Operational

admin - Operational

100% - uptime
Jun 2026 · 99.91%Jul · 99.96%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

VTEX - Operational

Third Party: Amazon Web Services (AWS) → AWS ec2-sa-east-1 - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → API - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → CDN/Cache - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → DNS Root Servers - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → SSL Certificate Provisioning - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → Workers - Operational

Third Party: Fly.io → AWS s3-sa-east-1 - Operational

Third Party: Fly.io → Application Hosting → GRU - São Paulo, Brazil - Operational

Third Party: Github → Actions - Operational

Third Party: Github → API Requests - Operational

Third Party: Github → Git Operations - Operational

Third Party: Github → Pull Requests - Operational

Third Party: Github → Webhooks - Operational

Third Party: Shopify → Shopify API & Mobile - Operational

Third Party: Shopify → Shopify Checkout - Operational

Third Party: Shopify → Shopify Point of Sale - Operational

Third Party: Supabase → Supabase Cloud → AWS ec2-sa-east-1 - Operational

Third Party: Discord → Voice → Brazil - Operational

Third Party: Supabase → Auth - Operational

Third Party: Supabase → Storage - Partial outage

Notice history

Aug 2026

No notices reported this month

Jul 2026

Intermittent slowness and failures loading sites
  • Resolved
    UTC
    Resolved

    Between approximately 10:55 and 11:10 UTC — about 15 minutes — a DNS resolution issue at our cloud infrastructure provider temporarily affected the loading of most sites. A portion of requests experienced slowness or failed to load during this window.


    Service recovered around 11:10 UTC and all sites are operating normally. The cause was external and limited in duration, and no action is required from customers.


    We continue to monitor with the provider to ensure stability and mitigate any recurrence.

  • Identified
    UTC
    Identified

    We have identified that the disruption was caused by a brief DNS resolution issue at our cloud infrastructure provider, which temporarily affected the loading of most hosted sites.


    The cause is external to the deco infrastructure. We are already seeing signs of recovery and the service is returning to normal. We continue to monitor closely until full confirmation.

  • Investigating
    UTC
    Investigating

    We are investigating reports of intermittent slowness and failures loading sites hosted on the platform, beginning around 10:55 UTC

    Our team is actively working to identify the source and restore normal operation. We will post further updates as we make progress.

All environments unavailable
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    All environments are back and fully operational

  • Identified
    UTC
    Identified

    A platform rollout change an internal dns and turn environments unavailable, rollback is in progress

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jun 2026

Environments are unstable
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We found a problematic load balancer that were holding traffic behind it

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jun 2026 to Aug 2026

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